Shipping Policy

General Information

• • Thank you for shopping at cocoblacknatural.com. Once an order has shipped, we do not accept returns or exchanges.
  • We work to ship out orders the next business day after the order has been placed. For holidays, Friday, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us on +233549280917 and we would be happy to help you.
  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
• • • Purchases Made Through Retailers

  Please contact the store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a retailer.

Domestic Shipping Information

• Our shipping options for shipping within the Ghana are as follows. Business days are Monday through Saturday only and do not include national holidays.
  • Free standard shipping with estimated delivery within 6 business days.
    • Orders ship free will do so under the most economical shipping method, which can include but is not limited to services available through domestic shipping agencies.
• Paid shipping costs are calculated at checkout and are based on the size of your package.
• Delivery dates for ‘Free’ and ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.
• Once the package has left our warehouse, Express packages are guaranteed to be delivered within the specified number of business days. Please contact us if you have any concerns about an express package delivery.
• If your Express order is placed after 12:00 GMT, then it is set to ship out next business day. Please contact us if you have any concerns about an express package delivery.

International Shipping Information

• All international packages are shipped via DHL and the various options available are presented at checkout. Rates are based on destination and package weight.
• Delivery times for international packages vary greatly depending on the final destination and can take up to 3 weeks from the time it has shipped until it is delivered.
• International orders are subject to duties/customs fees depending on the country you are ordering from. While some countries are duty free and do not pay duties and taxes, other country policies are different and are subjected to taxes and duties. These taxes and duties levied by your government will be paid on delivery by client and it is not calculated at checkout as we do not know your country policies.
• Canceling An Order
  Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
  • • • Orders refused at delivery will not be accepted by Cocoblack Naturals and no refund will be issued.

     

    • Damaged or Defective Products

  Damaged or defective products may be returned to cocoblacknatural.com after contacting cocoblacknaturals@gmail.com. Please submit photo images of the damaged or defective product.

For more information Contact us 

Last revised on October 28, 2021